Orders through our webshop can be returned within 14 days. This goes through your customer account that is created when you buy clothes through our site. If you return your entire order within 14 days of receipt, you will be refunded both the original delivery charge and the purchase price. If you partially return your order within 14 days of receipt, you will be refunded the amount of the returned item. In both cases you will have to pay the return costs yourself.
If there is a problem with the quality of the article or if you accidentally received the wrong article, we will refund all costs of your purchase and the costs for returning it. Please let us know at firstname.lastname@example.org together we will solve the problem.
In addition to the above procedure, you always have the right to revoke the purchase agreement. Below is explained how this works.
For all items you buy from us, the legal warranty applies. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. For some products there is also a manufacturer’s warranty. This warranty does not affect the legal warranty.
Right of withdrawal from contract
You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us of your intention to withdraw from the contract by an unequivocal statement (e.g. by post or e-mail). You can use the European withdrawal form for this purpose if you wish, which you can download here. To comply with the withdrawal period it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from the contract, all payments made by you up to that time, including delivery costs (with the exception of any extra costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) will be refunded immediately and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return a part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may delay repayment until we have received the goods back, or you have provided evidence that you have returned the goods, whichever is earlier. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired. The direct cost of returning the goods will be borne by you.
Our return address:
Baarnsche Dijk 12-C
You are only liable for the reduction in value of the goods resulting from use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. If the article received by you is provided with a so-called return vignette, this vignette must be present on the article completely intact and in the same place as when it was received in order to be eligible for a refund of the purchase price.